Please select an appropriate title when you write emails!
More and more often I get emails from customers which just hit reply in their email-account to write me something. So far, so good. The problem is, that the contents don’t belong to all prior emails. That sucks and I will explain you why:
I am using Google Mail a.k.a. Gmail (not in Germany btw) which has the nice feature of threaded conversations. You’ll find a nice explanation about this killer-feature here, and shortening this: All emails of one subject, whether I send it or receive it, are one thread. There are no folders received emails and sent emails. So when somebody sends me an email by hitting reply I get this email in the appropriate thread because it has the same subject.
Please differ the subject of your emails, when you are writing something that belongs to a completely different subject!
Other subjects that give me headaches are something like this: “I thought…”, “Can you”, “Problem” or “Help!”. This isn’t new to anyone visiting internet-forums from time to time knowing what a netiquette is. It says, e.g. to select a good subject for your posts! This is the same for emailing! Write good subjects like this: “Problem with module x”, “Module y is to slow” or “Question regarding project z”
Please think about this the next time you email, thanks!