Please select an appropriate title when you write emails!
September 20th, 2008More and more often I get emails from customers which just hit reply in their email-account to write me something. So far, so good. The problem is, that the contents don’t belong to all prior emails. That sucks and I will explain you why:
I am using Google Mail a.k.a. Gmail (not in Germany btw) which has the nice feature of threaded conversations. You’ll find a nice explanation about this killer-feature here, and shortening this: All emails of one subject, whether I send it or receive it, are one thread. There are no folders received emails and sent emails. So when somebody sends me an email by hitting reply I get this email in the appropriate thread because it has the same subject.
Please differ the subject of your emails, when you are writing something that belongs to a completely different subject!
Other subjects that give me headaches are something like this: “I thought…”, “Can you”, “Problem” or “Help!”. This isn’t new to anyone visiting internet-forums from time to time knowing what a netiquette is. It says, e.g. to select a good subject for your posts! This is the same for emailing! Write good subjects like this: “Problem with module x”, “Module y is to slow” or “Question regarding project z”
Please think about this the next time you email, thanks!
Well, this is for sure not new to anybody but for anyone else it could be of interest and so it’s worth a post 